Our mission is to provide effective, efficient, training in an environment that is fun and conducive to learning.Bob Berlin and Carolyn Raines
Bob Berlin and Carolyn Raines have combined their various expertise and experiences to offer a variety of training and programs relevant to many aspects of professional life.
From Mediation & Neutrals training, to Leadership & Management Team training, to Customer Service training; we offer the best available in the Southeast!
In 1991 Bob and Virginia Berlin established Decision Management Associates, Inc. to provide Appropriate Dispute Resolution (ADR) services throughout Georgia. As an attorney, educator, judge, legislator and therapist, Bob saw the need for dispute resolution strategies outside the courtroom. With 25 years experience as an educator and trainer, Bob and wife, Virginia, teamed up to provide mediation and dispute resolution training.
In the years since Virginia's passing, Bob discovered his passion for teaching and mentoring has increased. In 2006 Carolyn Raines accepted the invitation to join forces to create new and relevant programs to add to the already successful training - thus The New DMA, Inc.
Once you experience our training, all others will pale in comparison. We will welcome you into our family, wrap our arms around you and help you use your newly acquired skills to be the best mediator/manager/service provider.
With a focus on certification classes in general civil and domestic & family mediation The New DMA has expanded to include various continuing education programs to meet the needs of various industries and professions.
Member of the National Mediation Training Registry
|Civil Mediation Training & Practicum|
|July 15 - 19, 2019|
|Understand the nature of conflict, responses to conflict and the basics of conflict theory. Learn the skills needed to facilitate the management of various types of conflict in a fun, energizing environment. Real-plays give students realistic hands-on experience. This course is a comprehensive overview of appropriate dispute resolution processes. General Civil Mediation Training is the foundational course for all advanced mediation trainings. Topics include: Diversity, Ethics, Generating & Exploring Options, Negotiation Skills, Professionalism, Role and Responsibility of the Mediator, Advanced Communication Skills including Listening Skills & Re-framing.|
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